Frequently asked questions about software

Questions about software and Cherri International

How can I contact Cherri International?

You can contact us either through email at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on (07) 5537 8382. We are here to help you.

What are your business hours?

Office hours are Monday - Friday 9:00am - 5:30pm every week.

How secure is the website here?

Yes the website is secured. Your personal information is kept safe and credit card transactions are processed through PayPal using the highest possible security encryption for your protection. In addition, our site is uses a website firewall along with a hardware firewall, for more information please read our Privacy Policy.

How can I submit my feedback about a product you sell or your company?

We value each of our customers and their opinions. If you would like to submit a review about a software title then feel free to submit the review on the software title, each review is checked against customer records, we like to keep it honest. If you would like to send us feedback about the company, please send your feedback to This email address is being protected from spambots. You need JavaScript enabled to view it..

What wholesale options do I have?

If you have a large purchase to make and prefer to work with a representative rather than purchase online, call us on (07) 5537 8382 or send us a direct email to This email address is being protected from spambots. You need JavaScript enabled to view it., the best way for resellers, corporations, government and volume customers to buy software.

Shipping information

How much is shipping? How long does it take?

Our shipping prices depend on weather the software title is a digital download or a hard box version. Digital downloads will take once payment and details are processed 24 - 48 hours, hard box versions of software will take 5 - 10 days shipping depending on your location in Australia.

Do you ship internationally?

No.

Cherri International policies

What is your cancellation policy?

Please refer to 'Payment & Returns Policy'

What is your Privacy Policy?

Please refer to 'Privacy Policy'

What is your Return Policy?

For details and procedures, please refer to our return policy.

While Cherri International makes every attempt to ensure satisfaction with your purchase, all software download sales are considered final. It is the responsibility of the buyer to know the system and compatibility requirements of the product prior to purchasing. If there are technical issues that prevent access to your software purchase, please contact our support team for assistance. Support can be contact by This email address is being protected from spambots. You need JavaScript enabled to view it..

Please note that in some cases you may be required to contact the publisher to resolve support concerns that are specific to that publisher’s software.

Please Note: While every attempt is made to ensure you have the full enjoyment of your purchase, due to the nature of download software procedures, Cherri International cannot accept refunds once product keys have been distributed.

What if there is an error on the site?

If a product is listed incorrectly, as a result of a typographical error or otherwise, Cherri International has the right to refuse, cancel or limit the quantity for that order. This policy is regardless of order confirmation and credit card charged status. You will always be notified if your order is going to be canceled. If your credit card has been charged and your order is canceled, Cherri International will immediately credit your credit card for that amount.

Payment information

What payment methods do you accept?

We accept the following methods of payment through PayPal our online payment processor: Visa, Mastercard, Discover, American Express. Cherri International will not charge your credit card until your order is ready to be processed.

How can I order offline?

Please give us a call on (07) 5537 8382 and speak with one of our software specialists.

Terminology and definitions

What does on backorder mean?

When an item is "on backorder", Cherri international is currently searching for stock on the product. We make a concerted effort to keep up with the displayed stock status on each and every product we offer. If there is a mistake and an item is actually unavailable, we strive to fulfill the order in as timely a manner possible. However, we cannot guarantee price or availability. You will be notified promptly if an item is on backorder, as well as once it is ready to ship.